Our Team

Visit South Bend Mishawaka Job Opportunities

Sr. Sales Manager

Reports to: Senior Director of Sales, Visit South Bend Mishawaka

The Sales Manager proactively identifies and attracts meetings and conferences that drive hotel room demand across partner properties. As a destination expert, the role showcases the destination’s lodging options, meeting venues, and local experiences to position it as the preferred location for multi-day events. Success is measured by room-night impact, qualified lead generation, and overall contribution to destination sales goals.

Essential Functions

• Develop and maintain strong relationships with corporate planners, third-party planning firms, executives, and administrative teams in assigned market segments; promote affordable event packages.
• Position the destination as the preferred location by highlighting hotel variety, meeting infrastructure, accessibility, entertainment, and value.
• Conduct FAM tours and coordinate site inspections.
• Monitor industry trends and competitive destinations.
• Attend industry events and networking functions to increase visibility and drive leads
• Conduct proactive outreach, prepare proposals, negotiate agreements, and manage CRM activity.
• Collaborate with the Senior Director of Sales on sales strategies, pacing goals, and market trends. This role is accountable for generating a minimum of 8,000 room nights annually
• Collaborate with Services team to ensure exceptional group experiences.

Skill Requirements/Considerations:

• Resourceful, well organized, dependable and detail oriented.
• Manages multiple tasks and have good time management skills.
• Excellent computer software and database skills.
• Good communications skills both verbal and written.
• Good interpersonal skills to work effectively as a team member and with industry partners.
• Proficiency in use of Office Suites software.
• Requires occasional lifting of 25 pounds or less.
• Position requires initiative, confidentiality, diplomacy, and good judgment.
• Overnight travel may be required (less than 25%).

Education/Work Experience:

• Preference for a four-year degree from an accredited institution
• CMP or CDME credentials preferred
• Three to five years of sales experience at a hotel, DMO, or attraction/venue

Additional Information

• Full time, exempt position (paid every two weeks)
• Monday to Friday, 8 a.m. to 5 p.m.
• Occasional weekend/evening work for meetings, events, site visits, etc.
• Hybrid opportunity with up to two days remote work available, pending managerial approval, per week

Pre-Employment Requirement

• Visit South Bend Mishawaka is a drug-free workplace and requires a pre-employment drug screen for any individual offered a position

To apply, please submit a cover letter and resume to Becky Fletcher, Senior Director of Sales, at bfletcher@visitsouthbend.com on/by December 5, 2025. Review of applications will begin immediately. Anticipated start date is on/by January 5, 2026.

Sales & Services Specialist

Reports to: Senior Director of Sales, Visit South Bend Mishawaka

The Sales & Services Specialist is responsible for generating group business across assigned market segments while delivering exceptional services support for all confirmed events. This role combines proactive sales outreach with high-quality event servicing to ensure client satisfaction, strong community partnerships, and repeat business.

Essential Functions

• Cultivate and maintain relationships with planners and organizations interested in event packages for retreats, conferences, and overnight stays. Conduct proactive outreach, prepare proposals, negotiate agreements, and manage CRM activity.
• Collaborate with the Senior Director of Sales on sales strategies, pacing goals, and market trends.
• This role is accountable for generating a minimum of 2,500 room nights annually
• Coordinate welcome tables for incoming groups.
• Provide dining recommendations/collateral and assist with local hospitality arrangements.
• Arrange community leader welcome addresses when appropriate.
• Coordinate press releases from appropriate staff.
• Coordinate signage needs for all sales managers.
• Serve as liaison between clients and internal teams for seamless event execution.

Skill Requirements/Considerations:

• Resourceful, well organized, dependable and detail oriented.
• Manages multiple tasks and have good time management skills.
• Excellent computer software and database skills.
• Good communications skills both verbal and written.
• Good interpersonal skills to work effectively as a team member and with industry partners.
• Proficiency in use of Office Suites software.
• Requires occasional lifting of 25 pounds or less.
• Position requires initiative, confidentiality, diplomacy, and good judgment.
• Overnight travel may be required (less than 25%).

Education/Work Experience:

• Preference for a four-year degree from an accredited institution
• CMP, CSEE, or CDME credentials preferred
• Three to five years of sales experience at a hotel, DMO, or attraction/venue

Additional Information

• Full time, exempt position (paid every two weeks)
• Monday to Friday, 8 a.m. to 5 p.m.
• Occasional weekend/evening work for meetings, events, site visits, etc.
• Hybrid opportunity with up to two days remote work available, pending managerial approval, per week

Pre-Employment Requirement

• Visit South Bend Mishawaka is a drug-free workplace and requires a pre-employment drug screen for any individual offered a position

To apply, please submit a cover letter and resume to Becky Fletcher, Senior Director of Sales, at bfletcher@visitsouthbend.com on/by December 5, 2025. Review of applications will begin immediately. Anticipated start date is on/by January 5, 2026.